Get the Support
You need

Everything you need to thrive

Queen Alex’s Additional Learning Support team is here to support, guide and advise you in addition to your course and ensure you have everything you need to thrive during your studies – regardless of the level you are studying or if you already receive another form of support. Whether you need a little extra help with your studies, specialist equipment, or just need a chat, the team is there for you, as your well-being is our number one priority. To help you flourish, excel, develop confidence, self-motivation, independence and life skills, our ALS team will work with you to put together a bespoke support package just for you and your needs. 

We’ll also assign all 16-18-year-olds with a Tutorial Coach, who will always be there to support you during your time at Queen Alex. They’ll give you regular feedback on your work and discuss any problems you might have.

These are just examples of support we offer, so if you would like to discuss support that isn’t outlined here or would benefit you during your time with us, please pop into our Learning Support base in A102 or get in touch.

We’ll be happy to discuss any requirements you might have to help you achieve your best. Some examples of the support we provide include:


  • Special exam arrangements
  • One to one support, in and out of the classroom
  • Help with personal care needs
  • Trained and experienced learning support assistants
  • Specialist software and equipment
  • Communication support workers
  • Qualified Teacher of the Deaf
  • Assessment and support for dyslexia
  • Note takers/scribes
  • Maths, English and ESOL support
  • Personal coach to monitor progress and assist with day-to-day queries
  • Learning support assistants (LSA) to provide support in and out of class as needed
  • Supervision over lunch, break and transport (if necessary)
  • Sensory room and quiet areas within specialist provision and across the College

Meet the Team

Tamara StephensonHead of SEND and Student Services
Lindsey GraingerStudent Services Manager
Christopher Scott SEND Advisor

College Support Teams


Our School Liaison team provide advice and guidance on the likes of:

  • Life after year 11-13
  • CEIAG (Careers, Education, Information, Advice and Guidance)
  • Course information
  • Application forms
  • Careers
  • Careers guidance
  • College interviews
  • Mock interviews
  • Employability skills
  • Extra college opportunities


Our Student Services team provide advice and guidance on the likes of:

  • CEIAG entry requirements
  • Application forms
  • Checking your application progress
  • College interviews
  • Extra college opportunities
  • Training information
  • Careers guidance and interviews
  • Financial information
  • Bursary information
  • Travel information
  • Signposting to other services
  • University or higher education, supporting with CV building, personal statement writing and prospective interviews


We know that study can sometimes be overwhelming and stressful. That’s why we have support available to protect your health and well-being – from a dedicated on-site counsellor to Mental Health Ambassadors that provide personal, academic and professional guidance. Whether it’s your studies or life outside of college, our qualified counsellor offers one-to-one, confidential counselling to all enrolled students and staff on any personal concerns or difficulties, both in and out of the classroom.

Counselling can help with things such as:
  • Dealing with a crisis or immediate concern
  • Support with longer term difficulties
  • Getting access to specialist help
  • Referring on to other resources

Counselling aims to give you the time and space to explore and understand any issues that may be affecting you. The counsellor will help you think about your problems from a different perspective. Sessions with our counsellor usually last for 50 minutes and are held in confidence in a counselling room. Your first appointment will give you an opportunity to explore your reason for coming and will help build a clearer picture of your needs.

Common issues talked about include:
  • Anxieties about aspects of study, including exams and presentations 
  • General stress and anxiety 
  • Depression 
  • Relationship difficulties 
  • Eating problems 
  • Bereavements and parental separations 
  • Loneliness
  • Lack of self-confidence or low self-esteem 
  • Managing transitions 
  • Making difficult decisions 
  • Traumatic experiences, including violence or abuse 
  • Difficulties with alcohol or drugs 
  • Issues around sex and sexuality 
  • Self-injury 
  • Suicidal thoughts 
  • Anger management
  • Worries about appearance

If you’d like to make an appointment, you can pop to Student Services, speak to your tutor who can make an appointment for you, or get in touch.


The College Counselling Service is highly confidential. There are some limits to confidentiality, and these are discussed with you in the first session. For example, risk of harm to yourself or someone els

Hear from our Students

Elizabeth Tyas

“The Student Services team are a great support network of people who are welcoming and approachable – the college wouldn’t be the same without them.”

Liam Hair

“I find the course really good. The support is there whenever I ask or need it. I can work hard on my own, but if I struggle, the Student Support team is always there.”

Cameron Backhouse

“Support has been much better for me since coming to college. Support and staff are really helpful and I am enjoying things a lot more. I have made lots of friends.”

Gabrielle Robson

“The Additional Learning Support department were fantastic from the outset, ensuring I received excellent and precise support throughout the duration of my studies. They really have the students best interests at heart.”

Ofsted, 2019

“Learners benefit from useful careers advice which helps them to make realistic plans for their future. A high proportion of learners achieve their qualifications and progress to further study, higher education or employment.”

Need to know more?

If you’d like to discuss any support you feel would benefit you during your time with us, please pop into our Learning Support base in A102 or get in touch.

Get in touch

Our team is always ready to help. So if you have questions on courses, your career, or anything else, complete this contact form and we’ll be in touch.